PRIVACY POLICY

Last updated: 13 July 2026

Blackdown Mountain Bike Coaching ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains what personal data we collect when you use www.blackdownmtb.co.uk, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Blackdown Mountain Bike Coaching provides mountain bike coaching across Surrey, West Sussex, and South West London.

Data controller: Phil Shucksmith / Blackdown Mountain Bike Coaching
Email: Phil@blackdownmtb.co.uk

For the purposes of data protection law, we are the "controller" of the personal data you provide to us.

The information we collect

We may collect and process the following data about you:

Information you give us. When you complete our contact form, book a session online, purchase a gift card, register for a member account, or otherwise correspond with us, you may provide your name, email address, telephone number, and details relevant to your coaching (such as riding experience or requirements). When you buy a session or gift card, payment is processed by our payment provider (see below); we do not store your full card details.

Information we collect automatically. When you visit the website, we (and our platform provider) may automatically collect technical data including your IP address, browser type, device information, pages viewed, and referring website. This is collected through cookies and similar technologies (see our Cookies section below).

How we use your information

We use your personal data to:

respond to your enquiries and provide the coaching services you request;
manage bookings, gift card purchases, and payments;
administer any member account you create;
send you information relevant to a booking or enquiry;
operate, maintain, and improve our website;
comply with our legal and accounting obligations.

Where you have given consent, we may also send you marketing communications about our services. You can withdraw this consent at any time.

Legal bases for processing

We rely on the following lawful bases under UK GDPR:

Contract - to deliver the coaching, booking, and gift card services you request.
Consent - for optional marketing communications and non-essential cookies.
Legitimate interests - to respond to enquiries, maintain the security of our website, and improve our services, provided your rights do not override these interests.
Legal obligation - to meet accounting, tax, and other statutory requirements.

Our website platform and service providers

Our website is built and hosted on Wix.com. Wix collects and processes certain data on our behalf to enable the website to function, including bookings and payments. Wix stores data on secure servers and may transfer data outside the UK; where it does, appropriate safeguards are in place. You can review Wix's own privacy practices at www.wix.com/about/privacy.

We also use the following categories of third-party services:

Payment processing — card payments for bookings and gift cards are handled securely by our payment provider(s) [Wix Payments / Stripe - confirm]. We do not receive or store your complete card details.
Email - we use email to correspond with you and manage bookings.
Social media - we maintain an Instagram presence; interactions there are governed by that platform's own privacy policy.

Cookies

Our website uses cookies and similar technologies to make it work, to keep it secure, to remember your preferences, and to understand how visitors use the site. Some cookies are essential; others (such as analytics and marketing cookies) are only set with your consent. You can manage your preferences through the cookie banner on our site or through your browser settings. Disabling certain cookies may affect how the website functions.

Sharing your information

We do not sell your personal data. We may share it with:

our website, hosting, and payment providers as described above, strictly to deliver our services;
professional advisers (such as our accountant) where necessary;
law enforcement or regulatory bodies where we are legally required to do so.

How long we keep your data

We retain your personal data only for as long as necessary for the purposes set out in this policy, including to satisfy any legal, accounting, or reporting requirements. Enquiry and booking records are typically kept for [retention period — e.g. up to 6 years for financial records]; marketing consent records are kept until you withdraw consent.

Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. While we and our providers work to safeguard your data, no transmission over the internet can be guaranteed to be completely secure.

Your rights

Under UK data protection law, you have the right to:

request access to the personal data we hold about you;
request correction of inaccurate or incomplete data;
request erasure of your data in certain circumstances;
restrict or object to our processing of your data;
request the transfer of your data (data portability);
withdraw consent at any time where we rely on it;
lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us at Phil@blackdownmtb.co.uk. We will respond within one month.

Complaints

If you have concerns about how we handle your data, please contact us first so we can try to resolve them. You also have the right to complain to the ICO at www.ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

Contact us

For any questions about this privacy policy or your personal data, contact:
Blackdown Mountain Bike Coaching - Phil@blackdownmtb.co.uk